The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

For the purposes of this Return and Refund Policy:

• You means the individual accessing or using the Service or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Paddock Blade USA LTD , 2451 W Grapevine Mills Cir #1026, Grapevine, TX 76051* Service refers to the Website.
• Website refers to Paddock Blade USA, accessible from www.paddockblade.com
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.

You are entitled to cancel Your Order within 7 days.

The deadline for canceling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your the decision by means of a clear statement. You can inform us of your decision by:

• By email: hello@paddockblade.com

We will reimburse You no later than 30 days from the day on which We receive the returned Goods and once we have inspected the returned goods to make sure they are not damaged in anyway.

• Unless otherwise agreed between You and Us You will be responsible for the cost of returning the goods to Us

We will use the same means of payment as You used for the Order and You will incur a 15% handling and restocking fee for such reimbursement.

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging as they were when originally received
• The Goods are packaged safely and securely being cling wrapped and strapped to the same pallet on which they arrived
• The Goods are fit and safe for transport
• The Goods are in good working order with no damage
• The Goods have been cleaned thoroughly removing any animal manure or any other foreign objects
• The goods have a freight label clearly, visibly and securely attached to the product.
• A signed manifest document by the courier driver who picks the product up is photographed and emailed to us at hello@paddockblade.com.au

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• They is no fault with the product and you have just had a change of mind on the purchase
• They have been purchased with a buy now pay later option (after pay or zip pay) and have not finished paying for it
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods has been customized, altered or modified in anyway
• The supply of good have been damaged by You or anyone You have allowed to use the Product
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

You are responsible for the cost and risk of returning the Goods to Us. You are welcome to arrange your own freight if you wish to do so please let us know prior to us arranging it.

We cannot be held responsible for goods damaged or lost in return shipment.

We are unable to issue a refund without actual receipt of the Goods and proof of received return delivery.

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.